Shipping Policy

 

1. Processing Time:
Orders placed with Teluscope will undergo a processing time of up to 3 business days. This timeframe allows us to accurately package and prepare your items for shipment.

2. Shipping Transit Time:
Once your order has been processed, you can expect delivery within 3 to 7 business days. This duration applies to both the United States and Canada, depending on the shipping destination and the carrier used.

3. Shipping Costs:
Free Shipping: We are pleased to offer free shipping on all orders unless otherwise stated by the vendor store. Any exceptions to free shipping will be communicated at the time of checkout.
For specific promotions or vendor-specific items, shipping fees will be clearly indicated during the purchase process.

4. Shipping Carriers:
We partner with reputable and reliable shipping carriers to ensure your order is delivered securely and efficiently. Upon shipment, customers will receive tracking information so they can monitor the status of their delivery.

5. Delivery Areas:
Our shipping services are available for customers within the United States and Canada. We currently do not ship internationally outside these regions.

6. Delivery Issues:
In the event of delivery issues, such as delays or lost packages, customers are encouraged to contact our customer service team promptly. We are committed to resolving any concerns and ensuring a satisfactory resolution.

7. Holiday and Weekend Shipping:
Please note that business days for processing and shipping are Monday through Friday, excluding public holidays. Orders placed during holidays or weekends will begin processing on the next business day.

8. Customer Support:
Our customer service team is available to assist you with any inquiries regarding your order or our shipping policy. Please feel free to reach out via email at support@teluscope.store