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Custom Candles
Shipping Policy
Effective Date: 9/10/2024
Thank you for shopping with Teluscope.store. We aim to provide you with a smooth and efficient shipping experience. Please review our shipping policy to understand how we handle your orders.
1. Order Processing Time-Order Processing: Orders are processed within [2] business days (Monday through Friday, excluding holidays) after receipt of payment.
Order Confirmation: You will receive an order confirmation email once your order is placed. If you do not receive a confirmation within mins, please check your spam folder or contact us at support@teluscope.store
2. Shipping Methods and RatesShipping Methods: We offer the following shipping methods: [Standard Shipping, Expedited Shipping, Overnight Shipping, etc.].
Shipping Rates: Shipping rates are calculated based on your location and the shipping method selected at checkout. Shipping costs will be displayed during the checkout process.
3. Shipping Times-
Domestic Orders: Estimated delivery times for domestic orders are [3] to [5 business days, depending on your location and the shipping method chosen.
- **International Orders: Estimated delivery times for international orders are [7 to 10 business days. Please note that customs processing times may affect delivery.
4. Order Tracking/Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number provided to monitor the status of your shipment.
5. Shipping DelaysDelays: While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as carrier delays, weather conditions, or supply chain disruptions. We will keep you informed of any significant delays affecting your order.
6. Shipping AddressAddress Accuracy: Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.
7. Lost or Damaged Shipments-Lost Shipments: If your shipment is lost or has not arrived within the estimated delivery time, please contact us at support@teluscope.store so we can assist you in locating your order.
- Damaged Shipments: If your order arrives damaged, please contact us immediately with details of the damage and photos if possible. We will work with you to resolve the issue.
8. Returns and ExchangesReturns: For information on returns and exchanges, please refer to our [Returns Policy] page. Items must be returned within 30] days of receipt in their original condition.
9. Contact UsCustomer Service: If you have any questions or concerns about your order or our shipping policy, please contact us at support@teluscope.store.Thank you for choosing teluscope.store. We appreciate your business!
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@teluscope.store. Please note that returns will need to be sent to return address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@teluscope.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@teluscope.store.
Cancellation / Return / Exchange Policy
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@teluscope.store Please note that returns will need to be sent to return address on package.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@teluscope.store
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@teluscope.store