All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

Due to the impact of COVID-19, the production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience

And Thank you for your understanding and sympathy with us in this situation.

Wish you and your family all the best.

1.How long for shipment?

Receiving time = Processing time +Shipping time.

Orders can be cancelled or modified within 2 hours after being placed

Estimated time of arrival:

·The above time frame is only applied for orders to the US with standard shipping methods.

·International orders: It may take additional days if orders have to go through customs.

·Due to the global impact of COVID-19, the processing time will be a bit delayed than usual

We Use DHL、USPS、EMS.

Note: The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside USA or UK), bad weather and international couriers.

2.Where is my order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.

3.Tips for shipping:

·1.For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.

·2.Unsuccessful delivery caused by blank mobile column cannot be compensated.

·3.PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Non delivery or extra shipping fee due to personal reasons will not be taken by us.

·4. Your order can be tracked in details only when it arrives in your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.

·5.If you have any question, please contact our customer service. Since we have too many emails to deal with every day, your email may be replied in 24 hours. Thank you for your patience and understanding!

4.Incorrect address

Make sure you provide the correct address at checkout because:

·If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.

·We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse) If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged. Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering The Attache and if you have any questions, please don't hesitate to contact us.

Our daily order cut-off time is set at 5:00 PM (GMT-5). For example, if we receive payment for your orders at 5:01 PM on the 19th of the month, the fulfillment time will be calculated starting from the 20th. Fulfilment times vary. If the last day of fulfillment day happens to be Sunday, then the fulfillment time will be automatically postponed by one day because the shipping companies will not collect the package until Monday. No handling fee, no shipping fee you only pay for the product costs.

We provide logistics tracking number once you place an order. You will receive it after placing your order in an order confirmation email. Check your email inbox. Once your package has been shipped, you will receive the tracking number and you can check the status of your order at any time. You can also contact us, we are glad to help.

US, UK, German, France, Australia, Canada and China will be set as separate parts. Other countries and areas will be divided into three zones - A, B and C.

A zone:

Armenia / Austria / Belgium / Benin / Bolivia / Botswana / Bulgaria / Chad / Croatia / Czech Republic / Denmark / Ecuador / Ethiopia / Fiji / French Guiana / Greece / Guernsey / Honduras / Hong Kong, China / Hungary / India / Indonesia / Iraq / Ireland / Italy/ Japan / Luxembourg / Malawi / Mexico / Mozambique / Netherlands / Niue / Panama / Papua New Guinea / Philippines / Poland / Portugal / Romania / Russia / Saint Kitts and Nevis / Samoa / Sierra Leone / Singapore / Slovenia / Slovakia / South Korea / Spain / Sweden / Taiwan, China / Thailand / The United Arab Emirates / The Virgin Islands / Trinidad and Tobago / Uzbekistan / Ukraine / Vietnam / Zambia

B zone:

Estonia / Finland / Israel / Latvia / New Zealand / Switzerland / Norway

C zone:

Afghanistan / Albania / Algeria / Andorra / Angola / Anguilla / Argentina / Aruba / Bahrain / Bangladesh / Belarus / Brazil / Bosnia and Herzegovina / Cameroon / Chile / Colombia / Costa Rica / Cyprus / Cayman Islands / Dominican Republic / Egypt / El Salvador / Faroe Islands / French Polynesia / Gabon / Gambia / Georgia / Ghana / Gibraltar / Guatemala / Guinea / Iceland / Jamaica / Kazakhstan / Kenya / Kuwait / Kyrgyzstan / Lebanon / Liechtenstein / Lithuania / Macao, China / Malaysia / Maldives / Malta / Moldova / Monaco / Montenegro / Morocco / Namibia / New Caledonia / Nigeria / Nicaragua / Oman / Pakistan / Peru / Qatar / Reunion Island / Saudi Arabia / Senegal / Serbia / South Africa / Sri Lanka / Sudan / Tunisia / Turkey / The Republic of Côte d'Ivoire / Uganda / Uruguay / Venezuela / Vanuatu.